Privacy Policy
Ultimo aggiornamento: 15 August 2026
1. Data controller
The controller of your personal data is:
Cireau Studio di Simone Canali (sole proprietorship)
Viale Giuseppe Cattori 4, 6900 Lugano, Switzerland
Business ID: CHE-249.315.262
Email: info@dimorecollection.com
2. Who we are and what we do
Dimore Collection is an intermediation platform: it presents a curated selection of homes and connects the guest with the property. The stay contract is entered into directly between the guest and the property owner/manager; Dimore acts as an intermediary and only collects its own commission or the booking deposit.
3. What data we collect
- Booking and contact data: first and last name, email, phone, country, stay dates, number of guests, special requests.
- Account data: login credentials created at the time of booking.
- Payment data: handled directly by Stripe. Dimore does not store full card details.
- Browsing data: IP address, technical device data, cookies (see §9).
4. Purposes and legal bases
| Purpose | Legal basis (GDPR / Swiss FADP) |
|---|---|
| Handle the request/booking and intermediation with the property | Performance of a contract (Art. 6.1.b GDPR) |
| Create and manage the customer account | Performance of a contract (Art. 6.1.b) |
| Send confirmations and service communications | Performance of a contract (Art. 6.1.b) |
| Comply with accounting and tax obligations | Legal obligation (Art. 6.1.c) |
| Security, fraud prevention, service improvement | Legitimate interest (Art. 6.1.f) |
| Newsletter and promotional communications | Consent (Art. 6.1.a): revocable at any time |
5. Data recipients
To provide the service, data may be shared with:
- The owner/manager of the booked home, for the performance of the stay (once the booking is confirmed).
- Technical providers (data processors): Base44 (hosting and platform), Stripe (payments), Google (calendar synchronisation), SendGrid (email delivery).
- Competent authorities, where required by law.
6. Transfers outside the EU / Switzerland
Some providers (e.g. Stripe, Google, SendGrid) may process data outside the EU/EEA and Switzerland. In such cases, transfers are based on standard contractual clauses or adequacy decisions.
7. Retention periods
We keep data for as long as necessary for the stated purposes and, for accounting/tax data, for the periods required by law (10 years). Account data remains for as long as the account is active; upon deletion, data is removed unless retention obligations apply.
8. Your rights
You have the right to: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent at any time. To exercise them, write to info@dimorecollection.com.
You may also lodge a complaint with the competent authority: in Italy, the Garante per la protezione dei dati personali; in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC).
9. Cookies
The site uses technical cookies necessary for it to function and, subject to your consent, any analytics/third-party cookies.
10. Changes
We may update this policy. The updated version will always be published on this page with its date.
Contatti: info@dimorecollection.com